MKM Creations is serious about Real Estate, Hospitality, and Architectural Photography. We guarantee our services. If you are not satisfied let us know and we will work with you to do better on the next discounted shoot or offer you a full refund. We strive for 100% satisfaction 100% of the time.
We love to travel and have the ability to access remote destinations by foot, bike, 4x4 or motorcycle. Our service area includes a 30 Mile round trip from our Dallas home office. Additional miles will be billed at $0.99 per mile unless other agreements have been made.
Most shoots last between 1-2 hours depending on the size of the building and the lot that it is on. Keep in mind this is based upon arriving at a prepped and staged home. Turning on lights, adjusting blinds, moving pet bowls, etc... will take away from our time that we spend focusing on getting the proper photo.
We will do our best to shot the property as we see fit based on our experience and expertise. Unless they are special, we typically do not shoot garages, side yards, unfinished basements and some laundry rooms. Depending on the package, we try to get at least one angle of every room while spending the most time on the selling points.
If you have a particular style or request please leave special instructions when placing your order or come meet with us on location.
Properties will be shot as is. We send out a link to help homeowners and Agents prepare a home for our arrival when you place an order. We will do our best to move small things that take away from the scene however; we will not make beds, move furniture, trash, etc... It is up to you and the Homeowner to have the property staged and ready to shoot before we arrive. If the property is not ready to shoot upon our arrival, we will shot it as is or reschedule at our discretion. See below for our cancellation/rescheduling policy.
We love kids and animals but your potential buyers may not. Please make every effort to keep the little ones away from the Photographer to avoid delays and potential issues.
We also recommend that all litter boxes, food/water dishes, cages, pet beds, toys, small playsets be removed for the photo session. After all, we are working to sell the property, not your loved ones!
We will do our best to return the property to the state that it was in before our arrival. Please leave special instructions to leave blinds open, porch light on, etc... if no one will be present.
Once we are back at our office we typically spend the same amount of time as it took to shoot your property to process the photos and build your virtual tour. Our guaranteed policy is that we will deliver your photos in 1-2 business days. Please plan accordingly as photos taken on a Friday won't be available that weekend unless you pay for rush processing.
We strive for a balance between quality, consistency, and customer satisfaction.
We carry full liability insurance.
We understand, Life happens... Typically we give every client 1 free pass a year. Once that pass is used please see below for our stringent policy. Our goal is to provide quality Photography in a timely manner. Cancellations, no-shows, and late reschedules inconvenience those who need access to our services.
Please inform us as soon as possible when you need to cancel or reschedule. Any cancellation or re-schedule within 24 hours is subject to a $25 cancellation fee. The full price of the ordered service will be billed on any cancellation or re-schedule that happens within 6 hours of the scheduled arrival time. This includes no-shows.
We shoot rain, snow, sleet, or shine. You can count on our arrival unless there is a life threatening situation. In that case we will do everything we can to reschedule asap.
With that said, cloudy days are actually some of the best days to shoot interior Photography! Our Preferred and Preferred Plus packages both include blue sky replacement on the exterior photos so there is no need to worry about the weather. Starter packages can be upgraded to include blue sky replacements as well. If it is raining or snowing so much that it'll obscure the exterior, we will shoot the interior and come back to reshoot the exterior at our earliest available time.
New clients, payment is due the day of the shoot. Returning clients, payment is due 14 days after the shoot. We accept all major credit cards, cash, check and bitcoin. We are always willing to work for trade as well. Let us know what great services or products that you can offer to us!
All images produced for an agent or broker (hereafter referred to as agent) may be used by that agent for any and all marketing materials and campaigns associated with the property and for the agent’s self promotion. Images will be copyrighted by the photographer, and license granted only to the agent and the agent’s parent company and not to any third party. Any usage of the images by a third party, including but not limited to architects, builders, stagers, designers, other agents, sellers or buyers, is strictly prohibited unless approved in writing by the photographer. See our terms of service for more detailed info.
We use Professional grade full frame Canon camera bodies and their prestigious L series lenses.
We use the latest and greatest Adobe products on our fast and powerful computers. We have over 30 Terabytes of storage and counting. All of our work is backed up nightly and our final photos are uploaded to the cloud to be stored indefinitely. We typically store all of our images locally for at least 1 year.